I am writing to you with reference to the two staircases you supplied for our new home.
As you know I was recommended by Mr. Osborne who had purchased a staircase previously. He knew that we wanted something a little more special and we were also considering a marble staircase because of the style that can be created in marble.
My wife and I visited your factory in Belgium along with Mr. Osborne at your invitation. We were very impressed with the factory tour and meeting with your designers. It gave us lots of ideas and knowledge in order for us to decide the particular style and also choose the wood. Many samples and colors helped us make the decision for the finished colors.
We agreed a tailor made design put together by various ideas based on the many options available and the total price was finalised and agreed.
Once the order was placed I received the most amazing set drawings & plans. Measurements were taken on site and double checked as work progressed. Since we are in the process of building a very substantial property we have lots of other projects ongoing bathrooms, kitchens, swimming pool etc.
I can honestly say working with your company was completely effortless and both staircases arrived on schedule. the craftsmen arrived with completely everything from lighting systems to extension leads and were self sufficient requiring no more than a helping hand to unload the very large sections of staircases which we were previously advised of.
Not many things in life exceed my expectations but this is most definitely one of those rare occasions. Needless to say my wife and I are delighted with the final result. Your staircases have made the difference in setting our home above the normal. The main staircase is fabulous creating an instant impression only normally found in a period property. The carvings are beautifully done, everything from start to finish was most impressive and the British staircase industry need to go back to the drawing board and school if they are to compete with the standards that your company are setting.
Thanking you for all effort in making this project my proudest decision to date.
J. J. Cooper